Refund policy

Return Window

• You may return products within 30 days of delivery for a refund or replacement.

Return Eligibility

• Items must be in original packaging and unused condition.

• Damaged or defective items caused by our error will be replaced free of charge.

How to Request a Return

1. Contact us at soulexplorer2025@gmail.com with your order number.

2. We’ll provide return instructions and an address (fulfilled via Amazon).

3. Ship the item back within the provided timeline.

Refunds

• Once the returned item is inspected, we’ll issue a refund to your original payment method.

• Refunds are typically processed within 5–7 business days.

Exchanges

• If you received a faulty or incorrect product, we’ll send a replacement at no additional cost.